Parks and Recreation Customer Service Clerk - City of Mercer Island ( Job # 12-0001)Parks & Recreation Customer Service Clerk - City of Mercer Island ( Job # 12-0001)
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Minimum Salary:$9.50 per hour
Maximum Salary:$11.00 per hour
Employment Type: Part Time
Department: Parks & Recreation
Open until filled.
(Open to current employees and the general public.)
Summary
The Part Time position of Customer Service Clerk is a vital and creative one ensuring the success of the operations at the Mercer Island Community and Event Center (MICEC). These individuals represent the direct voice and image for the general public of the center. The ideal candidate will be a well groomed self-starter who thrives in a position that offers new opportunities for growth each and every day. Reports to the Customer Service Nights and Weekend Lead.
Will be required to work non-standard work weeks and shifts to include split shifts, evenings, weekends, special events and/or holidays. The hours of this position are up to 19.75 hours per week.
Open Until Filled - Applications reviewed as received
Primary Duties
Primary duties include: Customer Reception/Front desk support, providing information to the public, in person and on the phone; registering and collecting fees for program registration, drop in sports programs and booking rooms for meetings or special events; monitor and ensure the safety and cleanliness of the office, facility room and overall MICEC; assist in room set ups and break downs and various administrative duties assigned. May be required to educate the public to promote habits and attitudes that lead to the safe recreation and facility usage. Will be expected to gain extensive knowledge of the Recreation Programs and MICEC Room Rentals offered, use the computer and Class registration and booking software, enforce policies and procedures including MICEC Code of Conduct, Must be able to follow instructions. The employee is subject to an annual evaluation. A Nationwide and Washington State Patrol background check is a condition of employment.
Essential Job Functions
• Provide quality customer service for the patrons and staff.
• Answer and route incoming calls.
• Handle transactions, which will include cash, checks, and charges.
• Assume responsibility for shift reports and accountability of funds.
• Collect admissions fees and register patrons using CLASS registration software.
• Inform patrons of rules and policies of the City of Mercer Island
• Enforce the rules and policies of the City of Mercer Island.
• Provide various administrative support as assigned
• Assist with proactive cleaning the office and other areas of the facility as assigned.
• Attend scheduled staff trainings.
• Communicate clearly and provide accurate information to the public.
• Respond to emergency situations.
• Report any damage, incidents and injuries using appropriate forms.
• Complete reports and assigned work accurately and thoroughly in a timely manner.
• Work with other City of Mercer Island employees to provide safe conditions for the public.
• Assist in the set-up and take down of rental rooms, including the moving of table and chairs.
• Monitor Fitness Room and Gym usage by Patrons
• Report any unsafe situations or conditions.
• Adhere to blood borne pathogen training and safety standards.
• Must have regular and predictable work attendance to fulfill the essential functions of the job.
• Ability to drive a city vehicle; have a good driving record and current and valid Washington state driver’s license.
• Other duties as assigned.
Qualification Requirements
• Knowledge of general office procedures, and ability to use office machines (i.e. copy machine, fax, adding machine).
• Ability to work with others in a friendly and professional manner.
• Carry out work assignments. Includes using word processing, spreadsheet, database software, and internet.
• Ability to cooperate with others, communicate in a diplomatic fashion and present a positive image of city services.
• Ability to cope with interruptions, prioritize work; organize documentation, and coordinate work.
• Ability to mesh numerous task assignments, cope with interruptions, and meet deadlines.
• Effective oral and written communication skills, including the ability to clearly express thoughts to others and exchange information.
• Ability to drive a city vehicle; have a good driving record and current and valid Washington state driver’s license.
• Current First Aid/CPR certification or willing to obtain within first 6 months of employment.
• Completion of a nationwide and Washington State criminal history background check is required in order to determine any past conviction history of crimes against persons, sexual assault or exploitation, and sexual or physical abuse.
• Completion of an I-9 Form documenting eligibility to work in the United States.
Working Conditions and Physical Abilities
This position works indoors requiring a knowledge of offered recreational and rental activities. Must be able to: multi-task and handle interruptions in addition to regular work load, lift 20-50 lbs., and able to respond and react to an emergency in an effective manner. This position may be physically demanding requiring pulling, pushing, bending, stooping, sitting, walking, climbing, crawling and/or standing for extended periods of time. Work also requires the ability to see, hear and smell in order to detect problems and be responsive to customer, team member and personal safety. Must be able to work under stressful conditions at times.
Will be required to work non-standard workweeks and shifts to include split shifts, evenings, weekends, special events and/or holidays.
Location
Community Center at Mercer View
8236 SE 24th Street
Mercer Island , WA 98040
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