| Job Number: | 24596671 | | Company Name: | Zones | | Job Location: | Tacoma, WA US | | Job Category: | Sales & Sales Management | | Salary: | 40K | | Minimum Education: | High School Diploma | |
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Inside Sales Representative
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Zones Inc. is a nationwide IT Solutions Provider of brand name computers, software, accessories and peripherals, recognized as an industry leader for the past 20 years. We are committed to providing team members with the latest resources, tools and training to achieve and excel in professional growth.
MULTI-VENDOR IT Solutions Provider, VAR AND CHANNEL SALES EXPERIENCE WITH:
IBM, HP, LENOVO, CISCO AND MICROSOFT A PLUS!
We are looking for and ISR to ensure the fulfillment and sales growth of assigned customer accounts. These requirements will be accomplished by performing, but not limited to, the following tasks: Online site set up, SKU maintenance, troubleshooting site and customer service issues, order tracking, engaging in sales dialogue with customers to uncover additional sales opportunities. By performing these activities as required, the Account Executive an ISR supports will have more time to hunt and increase their individual book of business.
Results to be achieved
This position will be responsible for providing sales support and driving incremental sales for the Zones Enterprise Sales divisions. The Inside Sales Representative will:
a. Manage day-to-day customer requests and proactively service customers IT product needs within tight timeframes.
b. Drive incremental gross margin within accounts through suggestive and inquiry selling.
c. Ensure flawless and timely execution of all support functions while providing Five Star service.
Processes
The Inside Sales Representative works directly with the Zones customer base managing the day-to-day support needs related to the procurement of IT products and services. The ISR works closely with the sales Account Executives to help grow margin for the assigned account base. They are responsible for facilitating the execution all customer service related functions associated with customer support including quoting and ordering. The ISR executes specific sales initiatives designed to grow gross margin in the accounts they service.
Results Measured & Metrics
The Inside Sales Representative will be paid on a base plus commission plan. The Inside Sales Representatives primary measurement of success will be margin growth of the accounts supported as well as customer satisfaction ratings.
Results Metrics
Attainment of gross margin goals for assigned supported accounts.
Attainment of minimum 95% customer satisfaction rating
Attainment of minimum 95% Account Executive satisfaction rating
Attainment of minimum of 150 on Skills Assessment
Activity Metrics
1. Total # of Orders Processed
2. Quote Turnaround Time
3. Gross Profit Supported
Qualifications & Requirements
Minimum 2 years of Inside Sales experience
Strong customer service skills and commitment to meet or exceed customer requirements.
Excellent organizational skills
Ability to work in a fast paced environment
Ability to manage multiple tasks with little supervision
Excellent verbal and written communication skills
Excellent problem- solving skills
Knowledge of IT Hardware and Software preferred
College degree preferred or equivalent, relevant, work experience
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